28 Day Returns

If you would like to cancel your order at anytime prior to despatch please call us on 01242 602999.

If you are not completely satisfied with your purchase then please return the item(s), along with a copy of the purchase receipt/invoice, within 28 days of purchase to the following address:

Returns Department
JUST inCASE Gifts Ltd
19 North Street
GL54 5LH

The returned item(s) must be in perfect condition for a full product refund or a replacement. Please note we do not refund postage charges on returned goods unless the item is faulty.  As the parcel and its contents are your responsibility until delivered, we recommend you send the goods to us by registered post, alternatively you can return in person to the shop in Winchcombe.

We do everything we can to ensure your items are delivered in perfect condition by the date you require them. However, if you are dissatisfied with any aspect of your order or customer service experience, please get in touch.

You can find a full copy of our Returns and Refunds Policy here.