website terms & conditions

Welcome to Before you start shopping, please make sure you agree with the following Terms and Conditions, your use of the Site assumes your acceptance.

19 North Street
GL54 5LH
Tel: 01242 602999
UK VAT Number: 321 9936 90
UK Company Number: 11784663
Bookseller’s Association Membership Number: 5030670180028

Please get in touch with us using any of these points of contact if you have any queries or feedback regarding your purchases.

No contract will be formed until you have received an email stating that your order status is “Complete” and the item has left our premises. Due to the nature of our business, occasionally items that are shown on our website will not be in stock – in these cases we will email you with your options which may be limited to an immediate refund (refunds can take up to 3-5 working days to get to your account after we have processed them).

When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed.

In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery.

Unless your purchase coincides with a break in supply, orders will not take more than two working days to be dispatched. Most orders are dispatched on the next working day. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.

We use English throughout the ordering process.

We hope that you are fully satisfied with your JUST inCASE purchase, but if you find it unsuitable or you are not entirely satisfied, please notify us within 14 days of receiving the goods by telephone or email, informing us of your intention to return the product(s). Please ensure that you return products to us unused and undamaged in their original packaging, to enable us to accept them for a refund.

We cannot give refunds in the following cases:
• Items returned after 28 days
• Damaged items not notified by telephone or email to us within 7 days

Goods returned are at your own expense. We recommend that you use Recorded Delivery or a Courier so that you have proof of despatch. Replacement or refund will not be made until the original item has been returned to us.

Certain goods are exempt from the right to return or cancel, i.e. perishable goods, bespoke or personalised goods, goods in sales packaging for health and hygiene reasons e.g. earrings.

Our returns policy is in addition to your statutory rights and nothing within these terms and conditions affects your statutory rights.

Please note we do not offer exchanges for alternative items, colours or sizes via the website. An exchange is placed as a new order. This will involve placing a new order and taking payment details from you again.

You will be refunded for any returned item(s) in line with the refunds policy.

We source and stock products from a variety of designers and brands. We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.

All prices shown on our website are in GBP (£) and inclusive of VAT at the prevailing rate. Any transaction fees that are added by your card company are not our responsibility.

We reserve the right to change our terms and conditions and/or product and price information without any notice being given.

We make every effort to package your items safely and securely. It is important that you retain any packaging if you want to make a return.

All items within the UK ordered online or by telephone will be posted by Royal Mail at a fixed rate.

We do not currently offer international deliveries.

If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.

Our website uses an online secure payment service provider to process your card payment. This provider uses state-of-the-art internet solution to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised allowing you to shop securely and with confidence.

Protecting your privacy is important to us, we will only use personal information given at the time of ordering or when making an enquiry by whatever means is collected lawfully.

Further information on our Privacy Policy can be viewed here.

All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without the written consent of JUST inCASE Gifts Ltd. You must also not use our website in any way that undermines the credibility of JUST inCASE Gifts Ltd.

All complaints should be sent via email to [email protected], we will review any issues you have raised and respond with 14 days or receiving the complaint. If you are not satisfied with how your complaint is handled, it will be referred to a certified alternative dispute resolution scheme.

These Terms and Conditions may change from time to time as we develop the range of services on the website. Any changes to these Terms and Conditions or the Privacy Policy will be updated on the main page of the website. We recommend you regularly review this page to ensure you are always aware of any changes and updates.