We hope you don’t have cause to feel dissatisfied with the product or service you receive when shopping with JUST inCASE. Our aim is to be as fair as possible within some established limits to protect ourselves against fraud or unscrupulous characters.
RETURNS & REFUND POLICY FOR ITEMS BOUGHT INSTORE
We are happy to offer a full refund on any purchase providing:
• The item is returned within 14 days of purchase
• The correct till receipt is provided
• The item is unused, still in any original packaging and with tags attached
This policy does not apply to any items that have been discounted.
If you do not have the receipt we are able to offer a credit or exchange. If your receipt is available we will refund onto the credit or debit card used to make the purchase.
Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement.
If an item is faulty you can return it to the shop or contact us on 01242 602999 or [email protected]
RETURNS & REFUND POLICY FOR ITEMS BOUGHT ONLINE
We do everything we can to ensure your items are delivered in perfect condition by the date you require them. However, if you are dissatisfied with any aspect of your order or customer service experience, please get in touch within the time frames listed below and we will take steps to resolve the issue.
For damaged goods - Please contact us by phone or email within 14 days receipt of your order, you will need to clearly explain which item or items are damaged so that we can refund the price you paid for the goods, or arrange for replacement goods to be sent to you.
For incorrect or missing goods - Please contact us by phone or email within 14 days receipt of your order, you will need to clearly explain what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error at our expense.
For goods not as described - Please contact us by phone or email within 14 days receipt of your order, you will need to clearly explain in what way they are not as we have described them on the website, or if they do not match the online image. You are of course entitled to a refund or a replacement.
For Faulty Goods - If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 90 days after receipt of your goods. You will need to clearly explain which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you.
Customer Error
If you are dissatisfied with any aspect of your order which can reasonably be seen as partially your own responsibility, we may ask you share with us the cost of putting right anything that incurs an additional cost.
Incorrect details - If upon placing your order you realise you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone. If your order has not yet been processed, we can try to make the necessary changes. If we have already dispatched your order, you will be responsible for the cost of returns and re deliveries.
Unwanted or mis-ordered goods - If you change your mind, or you realise you accidentally bought the wrong thing, please contact us by phone or email within 28 days of receipt of your order. Failure to report unwanted goods within 28 days will invalidate your right to any refund or replacement. You will need to clearly explain which items you don’t want, and whether or not you’d like something else instead. Our team members will ask you to return the unwanted goods to us at your own expense.
Please ensure they are returned in perfect condition and packaged securely - you will only be eligible for a refund or exchange once we have received the goods and confirmed they are in re-saleable condition.
Once we have confirmed satisfactory receipt we will either refund you the price paid for the goods or dispatch replacement goods of equal value. Should you request replacement goods of greater or lesser value, a partial refund or secure surcharge will be arranged by one of our team.
For reasons of hygiene we will not accept earrings returned for any reasons other than fault or damage.
Refunds
All refunds will be credited to your original form of payment and the funds should appear on your bank statement within 3-5 working days. If you’ve received something as a gift but it’s not very you, a refund can only be issued in the format of a JUST inCASE Gift Certificate. If no record of sale is available, a refund is provided at the current selling price.
Returning Goods
If you need to return goods to us, please include the following information:
• Your name and order number.
• Written confirmation of what items you have returned.
• Written confirmation of the reason for your return.
• Written request for either refund or replacement as appropriate.
If this information is not enclosed with your return, you may experience a considerable delay before you receive correspondence, replacement, or refund.
Proof of Breakages
JUST inCASE Gifts Ltd reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.
You can contact us on 01242 602999 or [email protected]
This refund policy does not affect your Statutory Rights.